If you are unable to locate your
answer here. Please send us note on our contact page. We would
love to hear about it!
- What is your
Return Policies?
- Can you send me a
catalog?
- What types of
payments do you accept?
- Why my incense doesn't
stay lit?
- I received damaged
merchandise
- My order is
incomplete, what to do?
- Where is your Privacy
Policy?
- What are your
shipping policy?
- Is my credit card
secure?
- Where to send
my return?
- Why my incense does not
include exactly 100 sticks?
- Do you accept paypal?
- Do you accept
International orders?
- How long have you
been in business?
- I have
questions not shown here?
WHAT
IS YOUR RETURN POLICIES
First, check your ship to address. There is a
$5.00 fee for corrections imposed by UPS. If we
are billed the fee direct from UPS we will impose
that fee onto you and charge your credit card for
the charge. Our staff check all packages prior to
shipping to ensure everything ships from our
warehouse in good condition. Due to the types of
products we carry, we accept No returns.
Exchanges only on damage merchandise, errors
caused by our warehouse and situations where our
office may approved the return. You must contact
us within 24 hours of delivery to advise us of
any damages, missing items or errors. Failure to
contact us within the require time frame could
cause us to refuse your claim.
After contacting us you will be issued a return
merchandise authorization number which must be
written on the box or invoice and return all
damage items back to our warehouse within 7
business days in the same condition received.
NO Returns on
Fragrance Oils ** NO EXCEPTIONS
RETURN MAILING ADDRESS:
Scentsations Incense
Atten: Return Dept.
P. O. Box 442
Buckeye, AZ 85326
There are no exceptions to our return policy. We
have the right to return, refuse or discard your
return if there is no damage or we find that the
merchandise has been used. Please insure your
return. We will not be held responsible for lost
and/or misdirected returns.
A 20% restocking fee is charged on all packages
that are unclaimed or undeliverable and returned
to our warehouse. Shipping charges are
non-refundable no exceptions!
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CAN
YOU SEND ME A CATALOG
Unfornately, we do not offer catalogs. Our
database of products change almost on a weekly
base. Therefore a catalog would not work for us!
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WHAT
TYPES OF PAYMENTS DO YOU ACCEPT
We accept Mastercard, Visa, American Express and
Paypal Payments only.
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WHY MY
INCENSE DOESN'T STAY LIT?
Our incense sticks and cones are dipped fresh
when ordered. Therefore they will arrive to you
very moist. If you are having a issue with them
staying lit that means the sticks did not dry out
enough during transit and they are still too wet.
You will need to allow them to air dry for a day
or two in a open container or on newspaper. It
could take a extra day longer for cone incense as
they hold more oil.
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I
RECEIVED DAMAGED MERCHANDISE, NOW WHAT?
We do apologize that you received damage package
and or merchandise. The first thing you need to
do is contact UPS at 1-800-PICKUPS to advise them
of the damages. Then contact us ASAP within 24
hours of delivery to notify us of the situation.
After contacting us, it could take 1-10 days for
UPS investigation to complete and a reshipment to
be sent out or process a refund for the damaged
item.
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MY
ORDER IS INCOMPLETE.
Sorry that your order is not complete. Please
check the box completely to ensure the item is
not inside. Sometime's small items could be
overlooked inside the box. If you have determined
the item is not there. Please contact us ASAP
usually 24 hours of delivery. We will check the
warehouse to see if the item was mistakenly
forgotten and then rectify the problem by
shipping the missing item or issuing you a
refund.
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WHERE
IS YOUR PRIVACY POLICY
We attempt to keep our Privacy Policy updated
often especially with the changing World Wide Web
and ecommerce solutions. Please visit our privacy
policy page HERE
for the latest updates.
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WHAT
IS YOUR SHIPPING POLICY?
We attempt to ship all orders within a reasonable
time frame usually 1-4 business days. However,
there are many factors to consider such as the
number of orders before yours and Busy Season(s).
We usually receive a higher than usual amount
order around the following times of the year.
Christmas December 1st until December 23rd and
Tax Time March and April of every year. During
these times of the year it could easily take 3-7
days to ship many orders.
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IS
MY CREDIT CARD SECURE
We use the industry standard secure socket layers
SSL to process your credit card information on
the internet. All information is encrypted so
that your credit card information is secure using
our online shopping cart.
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WHERE
TO SEND MY RETURN
Contact us first before sending any items back to
obtain a return merchandise authrization number.
Failure to contact us could cause your package to
be rejected and/or refused. We do not accept
unauthorized returns.
RETURN MAILING ADDRESS:
Scentsations Incense
Atten: Return Dept.
P. O. Box 442
Buckeye, AZ 85326
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WHY MY
INCENSE DOES NOT CONTAIN 100 STICKS
Our incense sticks are purchased directly from
China. All incense stick bundles are counted by
weight. Therfore it's possible your bundle of
incense could contain anywhere from 90-100
sticks.
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DO
YOU ACCEPT PAYPAL PAYMENTS
Yes, we gladly accept paypal payments and echecks
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DO
YOU ACCEPT INTERNATIONAL ORDERS
Unfortunately, we do not accept International
orders. We only accept orders from United States,
APO/FPO and US territories.
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HOW
LONG HAVE YOU BEEN IN BUSINESS
We've been in business for 10 years operating
online. We operated under a different in the late
1999 then in 2001 we changed our business to
"Scentsations For You" and later change
to our current business name of Scentsations
Incense. We have been operating as Scentsations
Incense since 2002 and have many repeat
customers!
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I
HAVE QUESTIONS NOT LISTED HERE
Sorry, we could not answer your question here.
Please use our contact page
so we can assist you further.
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